Privacy Policy

Privacy Policy for Artibelle Florist

At ArtiBelle, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

This policy applies to our website www.artibelleflorist.com and related services. Please note: we only offer products and services within the United Kingdom, although we may accept payments from international customers placing orders for UK recipients.

Who We Are

ArtiBelle Florist is a UK-based business registered and operating solely within the United Kingdom.

Business Name: ArtiBelle Florist
Registered Address: 24 Paddock Drive Kendal, LA9 5FH
Email: zoe@artibelleflorist.com
Phone: 07595251457
Website: www.artibelleflorist.com
Data Controller and Responsible Person: Zoe Mason, Owner of ArtiBelle Florist

What Information We Collect

We may collect the following personal data:

Contact Information: name, email address, phone number
Delivery Details: recipient’s name, address, gift message
Personal preferences for event clients: colour schemes, preferred flowers, wedding information
Payment Information: handled securely by third-party payment processors (we do not store payment card details)
Technical Information: IP address, browser type, device identifiers (via cookies or analytics tools)

How We Use Your Information

We use your information to:

Fulfil and deliver floral orders within the UK
Provide order updates and respond to enquiries
Improve our website and services
Send occasional marketing communications
Comply with legal and tax obligations

International Payments

While we only trade and deliver within the United Kingdom, we may accept payments from outside the UK, such as from individuals sending flowers to UK recipients.

Payment information is processed securely by third-party services (e.g. Stripe, PayPal) in accordance with their privacy and security standards.

Sharing Your Information

We will not sell or rent your personal data. We may share information with:

Delivery services for order fulfilment
Payment processors for secure transactions
IT or analytics providers to maintain and improve our website

All third parties are required to process your data in compliance with UK data protection laws.

Cookies and Analytics

Our website uses cookies to:

Remember user preferences.
Analyse traffic to improve our site
Support basic site functionality

You can manage cookie settings in your browser. For full details, please see our Cookie Policy.

Your Data Rights

Under the UK GDPR, you have rights including:

Access to your personal data
Correction of inaccurate data
Deletion of your data ("right to be forgotten")
Objection to or restriction of certain processing
Data portability
Withdrawal of consent (e.g. for marketing emails)

To exercise these rights, please contact us at zoe@artibelleflorist.com. We will respond within one month.

Data Retention

We retain personal data only as long as necessary for business, legal, or tax purposes. Delivery and order data may be retained for up to 6 years in accordance with HMRC requirements.

Data Protection

We implement appropriate security measures to protect your data. However, no online transmission or storage system is ever completely secure. Please take care when submitting personal information. ArtiBelle uses the platform Wix, which supports enhanced data protection services as part of the package purchased to support the domain.

Changes to this Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised effective date. Last Updated: 23rd June 2025.

If you have questions about this policy or wish to make a complaint, contact us at:

ArtiBelle Florist

Email: zoe@artibelleflorist.com

Phone: 07595251457

Address: 24 Paddock Drive Kendal LA9 5FH

If you are not satisfied with our response, you may also contact the Information Commissioner's Office (ICO):www.ico.org.uk | 0303 123 1113

Cookie Policy

What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They help the website function properly and improve your browsing experience by remembering your preferences and activities.

Types of Cookies We Use

We use the following categories of cookies:

a. Strictly Necessary Cookies

These cookies are essential for the operation of our website. They enable core functions like page navigation, security, and access to secure areas (e.g. checkout pages).
These cookies do not require your consent.

b. Performance/Analytics Cookies

These cookies help us understand how visitors use our website, so we can improve its performance. We use tools like Google Analytics to collect anonymous usage data such as:

Pages visited
Time spent on site
Click paths
Browser type and device

You can block this type of cookie by not accepting them in the "pop up" bar that appears when you first enter the site.

c. Functionality Cookies

These cookies remember choices you make (like delivery location or preferences) to provide a more personalised experience.

d. Marketing/Advertising Cookies (Optional)

If we use advertising tools (e.g. Facebook Pixel or Google Ads), these cookies track your browsing habits so we can show relevant ads. They may be set by us or third parties.

Managing Cookies

You can control or disable cookies through your browser settings. Here's how to do it in popular browsers:

Chrome: Settings > Privacy and Security > Cookies
Firefox: Preferences > Privacy & Security
Safari: Preferences > Privacy
Edge: Settings > Site Permissions > Cookies and site data

Please note: blocking some cookies may impact your experience or prevent parts of the site from functioning.

Third-Party Cookies

Some cookies may be set by third-party services we use (e.g. payment gateways, analytics, or social media plugins). These services have their own privacy and cookie policies, which you should review separately.

Changes to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Cookie Policy or how we use cookies, please contact:

ArtiBelle Florist

Email: zoe@artibelleflorist.com
Phone: 07595251457
Address: 24 Paddock Drive Kendal, Cumbria LA9 5FH